Caring For You Home Servcies Ltd - Tel 01787 372131
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Frequently asked questions
If you have any questions about our services, please feel free to contact us. Many Frequently Asked Questions are answered below:

Q:How do I arrange care provision with you?
A: Contact us at our office on 01787 372131 or email - enquiries@caringforyouhomeservices.net
We will make an appointment with you and if you wish you family, to chat about (assess) your needs and ways we can help, either at your home, in hospital or at our office.
Once your needs have been assessed we will agree a care plan with you and ask you to sign a service contract. We will also introduce the right personal assistant/s to you and then we can start.

Q:How long are care visits?
A: Our personal assistants will come to visit you as often and for any length of time you need from as little as an hour once a week through to 24 hour care. Some people need help several times a day whilst others may only need a shopping visit once a week. We will provide you with what you need.

Q:What care hours do your care staff work?
A: Our working day is generally between 8.00am and 8.00pm every day of the year, including bank holidays. We can also provide night - time support.

Q:Will I have the same carer each day / time?
A: We know how important it is for you be familiar with the people caring for you. It will depend on your tailored care package. There may be times however, when your personal assistant is unavailable. We will inform you of any changes as soon as possible and we will endeavour to ensure you still have a familiar face visiting you.

Q:What if I need to change the care that you provide?
A: We understand that your care needs can very often change and therefore need reviewing. We carry out reviews on a regular basis and we will always try to meet your requirements. You or your family members only need to be in touch with us.

Q:Can I cancel my care if I need to?
A: You can cancel your service at any time during the statutory cooling off period which runs for 14 days following the date of signing your service level agreement with us

Termination of Agreement: You may cancel the Service User Contract by giving at least four weeks' notice in writing to the Company.

You must appreciate that as soon as a booking has been made you have actively ensured that the allocated Personal Assistant in question is prevented from being allocated work elsewhere. Therefore you will need to make payment in full for each booking cancelled within seven days or less from the day the booking is due to start.

For further information on this please talk us directly.

Q:How do I pay for my care?
A: We will invoice you on a monthly basis, (after the last Sunday in the month). We ask that people pay by standing order wherever possible, although we do accept cheques or BACS payment. For larger care packages we request a regular weekly standing order. This would be discussed with you and your family.

You maybe eligible to receive help with funding from the Government. Your local social services department will undertake a care assessment and advise you of your eligibility. If you care is funded by the NHS or Social Services we can deal with them directly and if you require additional care you can top up your funding.

Q:How are your personal assistants recruited?
A: Our recruitment process is very through, employment history, qualifications are verified and references taken. We check the background of all our staff through the Disclosure and Barring service (formerly Criminal Records Bureau), as well as proof of their identity.

When a personal assistant visits you they will be in uniform (unless you have requested otherwise) and carry an identification card with their name and photograph.

Q:What training do personal assistants receive?
A: Our personal assistants receive thorough induction training to our high standards covering Moving and Handling, Infection Control, Food Hygiene, First Aid. Training is also provided in the following, Fire Awareness, Medication Administration, and Adult Abuse Awareness, Dementia awareness and, Health and Safety. Further training will also be provided to meet any specialist needs.

As a minimum all staff undertakes the Care Certificate and the Health and Social Level 2 certificate.

Q:What makes Caring for You different to other care providers?
A: We are absolutely committed to helping people stay at home, in the comfort, privacy and security of their own home for as long as possible. You are at the heart of everything we do. The level and frequency of care at home is based on what you - or your close relative need and we know those needs can change and we provide a flexible service